KMID : 0607320080170040471
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Journal of Korean Academy of Psychiatric and Mental Health Nursing 2008 Volume.17 No. 4 p.471 ~ p.480
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Interpersonal Communication Competence and Difficult Communication Experiences of Preceptor Nurses
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Im Sook-Bin
Kim Eun-Kyun
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Abstract
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Purpose: The aim of this study was to identify the interpersonal communication competence of preceptor nurses.
Methods: Data was collected from 189 nurses, participating in an education program for preceptors in 4 hospitals. Data gathering was done by the instrument for interpersonal communication competence; 48 items in 16 sub-concepts on a 5 point Likert-scale. The data was analyzed using descriptive statistics, Cronbach¡¯s ?, x2-test, ANOVA, and content analysis.
Results: The average score of the preceptors¡¯ interpersonal communication competence was 3.34. Sub-concepts of communication competence, supportiveness, goal detection, and interaction management were significantly different according to education level and nursing career. The ¡¯responsiveness¡¯ score among 16 concepts was the highest 4.10, followed by ¡¯concentration(3.95)¡¯, ¡¯immediacy(3.81)¡¯, ¡¯social appropriateness(3.70)¡¯, ¡¯goal detection(3.65)¡¯, ¡®expressiveness (3.62)¡¯, and ¡¯noise control(3.61)¡¯. However, supportiveness was the lowest. It showed coherent results by content analysis of difficult experiences.
Conclusion: It is suggested that the training and education program and standardized teaching guides for preceptor nurses need to improve supportiveness.
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KEYWORD
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Preceptor, Nurse, Interpersonal relation, Communication, Competence
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